INTELITY ICE PDF

Services available through the ICE platform include check-in, pre-arrival requests, in-room dining orders, and wake-up calls. Staff can digitally review and manage requests , complaints and maintenance jobs, as well as update the status of these jobs from mobile devices. With digital access to all guest services and seamless automated handling of requests, properties can enjoy more efficient request management, delivery of services and staff management. If anything, we facilitate operations with the variety of back-end tools we offer, from application content management to request filtering and tracking. Partnering with companies such as Knowcross Solutions that share the goal of providing high-quality service to the hospitality industry allows our company to ensure a more flawless guest experience.

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Intelity is unveiling a new custom store in its award-winning guest service platform, called ICE: Mobile Dining. ICE: Mobile Dining will provide an out-of-room dining experience for guests using their mobile device while they stay at the hotel. Browsing through the Mobile Dining menu, guests select beverage or food items and specify their location poolside cabana, beach chair, etc. The order is then fulfilled by the kitchen or bar and delivered to the guest by an expeditor.

Our robust notifications will alert hotel staff when an order is placed, so they will not miss a revenue opportunity while increasing operational efficiencies. A tutorial is built inside the Mobile Dining store to walk guests through the ordering process. Intelity will work with each hotel on determining the most efficient way to install the Mobile Dining system.

We are pleased to announce that the new Intelity ICE: Mobile Dining system is now LIVE and ready to deploy to any property looking to capture revenues, boost guest engagement, increase satisfaction and drive loyalty. To learn how you can implement a contactless, mobile-first guest experience, contact us today! For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.

Mobile Apps Guest Engagement from Anywhere. Mobile Key Keyless Entry via Smartphone. Casting On-Demand Streaming Content. Guest Messaging Communicate in Real Time. Dining Streamlined Room Service Solutions. Digital Storefront Increase Incremental Revenue.

Partnerships Product Development Partners. Support Find Out More. Read More. As a new feature in the ICE v4. Manual Entry — Guests text their location Chair , Cabana 32, Chair left of the entrance to receive their order. Full Service. Full Circle. All rights reserved. Download the One-Sheet.

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INTELITY Staff

Intelity is unveiling a new custom store in its award-winning guest service platform, called ICE: Mobile Dining. ICE: Mobile Dining will provide an out-of-room dining experience for guests using their mobile device while they stay at the hotel. Browsing through the Mobile Dining menu, guests select beverage or food items and specify their location poolside cabana, beach chair, etc. The order is then fulfilled by the kitchen or bar and delivered to the guest by an expeditor. Our robust notifications will alert hotel staff when an order is placed, so they will not miss a revenue opportunity while increasing operational efficiencies. A tutorial is built inside the Mobile Dining store to walk guests through the ordering process.

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Guests are in control of their experience and have a direct connection to hotel staff throughout that their entire stay. Guests can use reservation information to skip the front desk and head straight to their room, prioritising safety through physical distancing. Through the captive portal the INTELITY Web App ensures that guests browsing online are provided with an interactive landing page where they can view information, request services and communicate with hotel staff. In-Room Tablets replace the printed compendium, collateral and alarm clocks of the past, as well as give guests complete control over their stay. Let your guests choose when and how they watch their favorite shows and movies with the Casting solution. Lobby and Digital Signage reduces the strain put on your front desk and frees up staff time to focus their energy on more complex guest requests. Your very own butler and tour guide, Smart Mirror can be customised to fit the needs of your guests and property.

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The Leader in Contactless Guest Experience

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Wondering what the most popular dish is on your in-room dining menu? The Business Intelligence solution can provide you with real-time data analytics and insights on your in-room dining menu and more. Run out of prime rib in the kitchen? Is it a slow time at the spa? Our platform lets you connect every aspect of your property, from guests to staff and staff to staff.

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